Certified Benz & Beemer Clinches 2021 DealerRater Used Car Dealer of the Year Award in Arizona for Superior Customer Experience


 
  • Certified Benz & Beemer Journal
  • Mar 23rd 2021 - 22 days ago
  • Scottsdale, AZ
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Across Arizona, Certified Benz and Beemer is Best-reviewed by Used Car Dealer Shoppers

Scottsdale, AZ – Certified Benz & Beemer is awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. (NYSE: CARS). Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing and overall experience in their reviews. This is the 9th time that Certified Benz & Beemer has won this award in the last 10 years.

“More than one million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealerships that strived for an outstanding customer experience, and Certified Benz and Beemer stood out among peers in Arizona,” said DealerRater General Manager Jamie Oldershaw. “In today’s stay-at-home economy it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations and Certified Benz and Beemer provided superior customer service in 2020.” 

“We are honored to have been awarded this prestigious award nine of the last ten years,” said Jack Schneider, Owner and General Manager of Certified Benz & Beemer.  “Our focus on customer service is what helps bring customers to Certified Benz & Beemer and we do our best to help our customers have the best car buying experience that they have ever had.”

The DealerRater Dealer of the Year Awards are presented annually to the top U.S. and Canadian car dealers with 25 or more reviews based on categories such as customer service, quality of work, friendliness, pricing and overall experience, key drivers of repeat and referral business. The scoring algorithm considers the dealership’s average DealerRater star rating as well as the total number of reviews written about the dealership during the 2020 calendar year.

The digital engagement of employees at dealerships proved especially critical this past year as car shoppers conducted the bulk of their research and vehicle purchase online. A shared habit of recognized dealers is review response rate, with 80% of award-winning dealers responding to customers at double the average response rate. Dealers that go above and beyond traditionally respond within 24 hours.

Additionally, about 75% of winners provide their staff with Employee Profile Pages on DealerRater, which allows car shoppers to ask questions and connect with individual salespeople at a dealership before ever stepping on the lot.